Telecoms & IT
From The Report: Morocco 2015
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Estimated at around 5% of GDP, the telecommunications sector has greatly expanded over the last few years, even by emerging market standards. Mobile and internet penetration have increased on the back of reduced prices and a rise in foreign investment, with the mobile segment leading growth in usage volumes. Moreover, the government has led a push to encourage infrastructure sharing, on the back of a 2012 plan to cover 50% of the population with high-speed broadband by 2027. Indeed, the Digital Morocco 2013 plan aims to boost the use of technology by Moroccan businesses, although some constraints in implementation have caused delays.

This chapter contains an interview with Youssef Chraibi, President, Moroccan Association for Customer Relations.

Articles from this Chapter

Overview

Morocco consolidates voice services and expands data offers in ICT sector
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The expansion of the telecommunications sector in the kingdom has been comparatively fast, even by emerging market standards. In recent years, penetration levels of mobile and internet services have increased on the back of reduced prices and foreign investment, as well as rising purchasing power and a government strategy that aggressively seeks to expand IT access, known as “Digital Morocco 2013”. The improvements in headline indicators have helped lead to the proliferation of a number of spin-off…

Interview

Youssef Chraibi, President, Moroccan Association for Customer Relations: Interview
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Interview: Youssef Chraibi How has the offshoring sector evolved in recent years, and what are Morocco’s main advantages? YOUSSE CHRAIBI: Turnover in the offshoring sector was Dh7.3bn (€794.2m) in 2013 and should reach Dh8bn (€870.4m) for 2014, representing as much revenue as the aeronautics sector and supporting as many jobs as the auto industry. It is the sixth-most-important sector in terms of inflow of foreign currency. The sector’s annual average growth was 20% over the last 10 years,…

Analysis

Morocco launches 4G services
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While the process has taken longer than expected in early 2015, after repeated delays, the National Agency for Telecommunications Regulations (Agence Nationale de Réglementation des Telecommunications, ANRT), Morocco’s telecommunications watchdog, allocated 4G broadband network licences to Morocco’s three operators. The process for the launching of the 4G licence auction has taken time to come to fruition, but it marks a new step forward for the sector, which has been stifled by price competition…

Overview

Private and public initiatives strengthening Morocco’s ICT sector
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Morocco’s economic expansion has been positively impacting its IT sector in recent years. This is reflected both through the fast-growing telecoms industry, in addition to the consolidation of a strong services outsourcing sector, which has attracted foreign and local investment. Although IT is increasingly viewed by the domestic business community as a way to boost growth rates, a large portion of small and medium-sized enterprises (SMEs) in the kingdom lack adequate incorporation of IT into their…