Malaysia ICT

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Long associated with call centres in low-income economies like India and the Philippines, outsourcing is seen as a growth industry in Malaysia under the government’s Economic Transformation Programme (ETP). While Malaysia cannot compete with these cheaper competitors for basic services on the basis of cost, it is bidding for competiveness in higher-...

Malaysia is a multi-ethnic society of 29m split between the Malay Peninsula and the island of Borneo. With a per-capita GDP that has hovered around $10,000 for the past decade, the country is struggling to escape a “middle-income trap” 

Chapter | Telecoms & IT from The Report: Malaysia 2012

From a regional perspective, Malaysia’s communications industry is at an intermediate level of development: significantly ahead of most ASEAN countries, but trailing “Asian tigers” like Singapore, Hong Kong, and South Korea. New developments in telecoms may be changing this, with wireless operators rolling out 4G networks and Telekom Malaysia deploying a fibre-to-the-home network in core areas....
The government is moving forward with one of its flagship projects, an initiative that aims to make the information and communications technology (ICT) sector – already a major contributor to the Malaysian economy – one of its largest components. However, if the state is to achieve its goals there are several issues to be addressed.
With data use growing strongly and existing capacity under pressure, Malaysia’s broadband network is undergoing necessary expansion to keep up with demand. Indeed, as penetration growth slows, improving speeds and service quality have become a priority.
News that a Malaysian IT start-up company was bought by a large US outfit is a landmark acquisition that represents a significant step forward for entrepreneurism in the country.

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